Saturday, July 04, 2009

Post CC Training (Part 4): Placing your Best Foot Forward

For every batch that trains at ExcelAsia, the first day is always one of the important days that they look into. For what reason, if I may ask? Imagine a large group of people in front of the building waiting for their scheduled time for training (that which they received after they were interviewed a few days back), may it be for the 6 a.m. or 2 p.m. shifts. These groups of people may be totally strangers to one another, or some may have been acquainted with one another at some point in time prior to the start of the training. But with all of these works of the imagination going on, my point here is this, in a form of a question: How do these “strangers with one another” become “acquainted” and become “close” throughout the course of the training?

The answer is simple, and I would like to assume that those who would be reading this would definitely have some idea of the answer. But the point that I want to dwell in this thought work right now is the usual manner with how “connections” such as friendships are made. The clue: it’s there in the title of this write-up. Yes, it’s placing your best foot forward.

Going back to the scenario at the first paragraph, let’s just say that there had already been acquaintances between the trainees at ExcelAsia. But what separates those with some friends with those who are flocked with so many? Yes, it may be true that “first impressions last”, this situation included. However, as I’ve mentioned, placing your best foot forward can be the key. I personally believe that this thought of placing your best foot forward applies not only with establishing connections such as friendship. Rather, it can also be used as a “food for thought” in preparation for the world of work…and that’s something we were helped to prepare for, right?

For the trainees who had finished their course with ExcelAsia, and for those who are training at this moment, can you think of one of the activities during the training that perfectly fits as a helping hand, a primer for our entrance to the world of work (in the call center industry, if I may be precise)?

The Mock Interviews…As one of the former trainees at ExcelAsia, I can say on a personal note that for some of my co-trainees, this is one of the activities where they feel panic or fear, even after days at training. I’m not really sure why, but honestly, I was one of those afraid trainees before. But in spite of fear to face the mock interviewer (that is, our trainer and any trainer for that matter) would never forget to remind us that this is the one of the crucial steps in employment (in whatever kind of job). Why crucial? It is because whatever we do or say in our interview after training would definitely create an impact towards the interviewer, who would then later on decide if the one interviewed is worthy to have the job.

Yes, the exam and anything and everything that’s under procedure before employment is important, but with the interview, the interviewee (that is, the job seeker) will have the chance to make an impression as well as prove and back-up whatever the results of the exam may be. Plus, it’s your time to “put your best foot forward”.

I hope that those who had gone through the interviews (and were hired), that you’d still “place your best foot forward” once at work. And for those who are still training and are still looking for the opportunity for work, think of ways and means to “place your best foot forward”. Remember, our trainers are preparing us (or have prepared us already). It’s time for us to do our part.

To end this little write up, let me just quote something that Roanna shared to our class that helped me to “place my best foot forward”.

“Always remind yourself that an interview is just like a friendly conversation. The interviewer wants to be your friend. What you just need to do is to win him over”.

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